Handling of Personal Information

About the Handling of Personal Information by the Company

Soft Gear Co., Ltd. (hereinafter referred to as “Company”) is committed to the appropriate protection of personal information based on the “Personal Information Protection Policy”.
Company will inform its customers about the personal information it obtains or holds for business as follows.

(1) Name, Address and CEO of Business Operator Handling Personal Information

Business Name: Soft Gear Co., Ltd.
CEO: Kengo Aoki
Address: Kosugi Bldg. 7F, 1-28-11 Shinjuku, Shinjuku-ku, Tokyo

(2) Personal Information Protection Manager Contact Information

Personal Information Protection Manager: Mako Horie

Phone Number: 03-5367-0255

(3) Personal Information Purpose of Use

The purpose of use of personal information handled by Company in business activities is as follows.
Additionally, the purpose of use shall be specified individually in writing.

① Personal Information Subject to Disclosure
Personal Information Types Purpose of Use
Business Partner Information For business management, various communications, billing, and payment management
Employee Information To be used for work related to employee management (work/labor/HR management work, salary related work, welfare work, etc.)
Recruitment Application Information To be used for work related to recruitment (providing information on recruitment, determining whether to hire, contacting about employment, etc.)
Retirement Information To be used for communications with retired employees and for responding to inquiries from retired employees
Inquiry Information To answer inquiries
Personal and Agent Information
(when requesting disclosure, etc.
To respond to requests for disclosure, etc.

Additionally, the purpose of use shall be specified individually in writing.

② Other Acquired Personal Information
Personal Information Types Purpose of Use
Personal Information Obtained through Commissioned Work To be used for contracts and related communications, execution of commissioned work, aftercare, etc.
Information Obtained through Recruitment Sites To determine and notify whether or not recruitment is possible

(4) Outsourcing of Personal Information

Company may outsource all or part of the handling of acquired personal information within the scope of business operations.

(5) Inquiries About Personal Information

For complaints, consultations, and inquiries regarding the handling of personal information, including those related to personal information subject to disclosure, please contact the Support Desk below.

(6) About the Usage of Cookies

The Soft Gear website may use cookie files. Cookies are small pieces of information that are sent to your browser when visiting the Soft Gear website and are used for the following purposes:

  1. To identify the device a customer is using
  2. Used in combination with access logs, to get a more accurate picture of the number of customers visiting the Soft Gear website
  3. Used in combination with access logs, in order to investigate which pages, etc. a customer browsed on our site
  4. To analyze a customer's access to the Soft Gear website using website analysis tools such as Google Analytics (For more information about how data is collected and processed by Google Analytics, see "HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES" page: https://policies.google.com/technologies/partner-sites?hl=en-US.) and Microsoft Clarity, see "Microsoft Privacy Statement" page: https://privacy.microsoft.com/en-us/privacystatement
  5. For the delivery of behavioral targeting advertisements to customers

Furthermore, depending on the browser being used, it is possible that the browser is set up not to receive cookies sent from this site. In this case, some functions of the Soft Gear website may be restricted or may not function properly.

(7) Authorized Personal Information Protection Organization


(8) Disclosure Procedures

Company will promptly respond to requests for disclosure, etc. of personal information (notification of purpose of use, disclosure, correction of contents, addition or deletion, suspension of use, suspension of provision to third parties, disclosure of records provided to third parties) regarding personal information subject to disclosure. At a customer’s request, Company will respond within a reasonable period of time after confirming that the customer is the person or agent who made the request.

(9) Disclosure Acceptance and Personal Information Support

Please contact the following reception desk for requests regarding disclosure of personal information subject to disclosure. Once a customer has contacted the Personal Information Support team, Company will send a “Request for Disclosure of Personal Information” form to the customer by mail, or by fax, email, etc. Please fill out the necessary documents and send them to the Personal Information Support team via email, mail, etc. (The claimant will be responsible for the shipping fee)
After confirming that the person (or agent) who filled out the “Request for Disclosure of Personal Information” form, Company will respond by issuing a written document. Please note that Company may not be able to respond to requests for disclosure that are not based on this method.

(10) Measurements Taken for Safe Management of Retailed Personal Data

In order to handle personal information strictly, Company has established regulations regarding personal information based on a personal information protection policy that complies with JIS Q 15001, and operates a personal information protection management system.
To ensure the proper handling of personal information, we have implemented safety control measures from four perspectives: organizational, personnel, physical, and technical.

  • Organizational measures: We are taking necessary measures to understand status of handling personal data and to review safety management measures such as establishing an organizational structure, operating in accordance with rules regarding the handling of personal data, developing means to confirm the status of handling of personal data, establishing a system to respond to incidents such as leaks, etc.
  • Personnel measures: Conduct personal information protection training once a year for all employees. Obtain non-disclosure agreement documents containing personal information when joining and leaving the company.
  • Physical measures: Employees entering and leaving the office are managed using an "Employee Entrance/Exit Record Sheet" and for visitors to the office, after their identity and reason for visit are confirmed at the entrance, information such as the date, company name, name, and time of entry are kept in a "Visitor Log Book". We take necessary measures to delete personal data and dispose of equipment, electronic media, etc., such as managing the areas where personal data is handled, enact the prevention of theft or equipment and electronic media and of leakage when carrying electronic media.
  • Technical measures: The personal information protection manager will manage the issuance, update, and disposal of IDs that contain access rights, and immediately delete the access rights of users who no longer require access to personal information.

For specific safety control measures, please inquire from the following support desk.

Support Desk
Personal Information Support Personal Information Support Window
Contact Information Personal Information Protection Manager: Administrative Headquarters
Address: 1-28-11 Shinjuku, Kosugi Bldg. 7F, Shinjuku-ku, Tokyo 160-0022
Phone Number: 03-5367-0255


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